Everything you need to know about cleaning and humidifying air

Find answers to many commonly asked questions about Venta Airwashers, as well as air cleaning and humidifying in general.

If your question is not listed below, our customer support team will be happy to help you at any time.

HOW DOES THE VENTA AIRWASHER HUMIDIFY?

The Venta Airwasher operates by the process of Cold Evaporation technology, so you will not see any white residue, vapors, or mists. The Disc Stack rotates in the water creating a surface area over 45 square feet (LW45). When dry air meets the surface area of the Disc Stack, the water evaporates and is sent out into the room. By using the Cold Evaporation process, any excess humidity can be virtually ruled out.

HOW DOES THE VENTA AIRWASHER PURIFY?

Airborne particles, such as dust, pollen, and smoke are drawn in and passed over the rotating Disc Stack. The particles adhere to the wet Disc Stack and are pulled down into the water. Water evaporates; dirt and dust do not evaporate. The collected particles remain on the bottom of the Lower Housing and can be rinsed/wiped out at your convenience.

WHEN IS THE BEST TIME TO RUN THE VENTA AIRWASHER?

That depends on individual needs. Because the Venta Airwasher is very energy efficient, operating costs are very low even when used all the time. For consistent results, it should be run continuously.

WHAT LEVEL OF HUMIDITY CAN BE EXPECTED AND HOW OFTEN SHOULD THE LOWER HOUSING BE FILLED?

Under ideal conditions, a humidity level of 40-55% can be expected. Some factors affecting humidity level are heating/cooling, home insulation, the layout of the home, air circulation and amount of water in the appliance. For severely dry areas or during the first days of use, you may notice the water evaporates more quickly and/or a lower humidity level will be reached. The water level of the lower housing should be checked and topped off daily.

WHERE IS THE BEST PLACE FOR THE VENTA AIRWASHER?

If possible the Venta Airwasher should be placed in the center of the room, or along a wall away from windows and a heat source. When using your Venta Airwasher for multiple rooms (larger model Venta Airwashers) it should be placed centrally between rooms. Allow 18-20 inches above and on either side of the Venta Airwasher to allow air circulation.

WILL OPENING OUTSIDE DOORS AND WINDOWS AFFECT THE EFFICIENCY OF THE VENTA AIRWASHER?

The appliance works best in closed rooms to maintain a consistent level of humidity – just as windows and outside doors are closed when the air conditioner is running. Doors between rooms may be left open to allow for air circulation.

IS IT NECESSARY TO USE THE VENTA WATER TREATMENT ADDITIVE?

The Water Treatment Additive helps prevent mineral deposits from becoming hard and difficult to remove – any sediment can be easily rinsed out. In addition, the Water Treatment Additive helps improve the efficiency of the Venta Airwasher by allowing the water to sheet on the Disc Stack instead of “beading” up – allowing maximum use of every square inch of the Disc Stack. The Water Treatment Additive also helps prevent odors and improves the performance of the Venta Airwasher.

WHAT HAPPENS IF THE WATER EVAPORATES WHILE THE UNIT IS STILL ON?

First and foremost, the Venta Airwasher is only humidifying and purifying when water is in the appliance. However, the Water Treatment Additive holds dirt and dust particles down on the bottom of the lower housing. When there is insufficient water in the lower housing, a red light indicator will appear and the motor of the LW 15/25/45 Airwashers will shut off automatically.

SHOULD MORE VENTA WATER TREATMENT ADDITIVE BE ADDED WHEN THE APPLIANCE HAS RUN DRY?

No, because the ingredients in the Water Treatment Additive do not evaporate. Simply add fresh water to reactivate the Venta Water Treatment Additive. One dose will help keep the Venta Airwasher from scaling up with mineral deposits for 10 to 14 days.

WHAT HAPPENS WHEN THE VENTA AIRWASHER HAS NOT BEEN RUN FOR AN EXTENDED PERIOD OF TIME?

Simply give the appliance a general cleaning with the Venta Cleaner before using the Venta Airwasher again. Tip: Use of the Venta Airwasher Cleaner is recommended before storing the appliance for an extended period of time to remove any mineral deposits that can harden over time. You may also take advantage of Venta’s Ultrasonic Cleaning Services.

WHAT IS THE BEST WAY TO CLEAN THE VENTA AIRWASHER?

Every 10 to 14 days the lower housing should be rinsed/wiped out with a damp sponge. The Disc Stack should be rinsed off and/or brushed off with a soft brush or sponge. Periodically, the Venta Cleaner can be used for a thorough cleaning. At all times care should be taken to keep water away from the motor. Please see the user manual for more information.

WHICH VENTA AIRWASHER IS RIGHT FOR ME?

Measure your room (length X width) and choose the corresponding Venta Airwasher (see technical data in the brochure). For factors such as vaulted ceilings, rooms with fireplaces, desert conditions, higher heating temperatures, musical instruments, exotic plants or pets, we suggest going up one size to maintain ideal conditions.

CAN I USE ANY ESSENTIAL OILS IN MY AIRWASHER?

Venta has specially formulated and tested our Aromatherapy line of all-natural essential oils permitted to be used in the 4 and 5 Series Airwashers. Using a different brand will void the warranty.

WHY IS THE WHEEL ON MY AIRWASHER SPINNING SLOWLY?

This is the normal operation of the Disc Stack(s) in the Venta Airwasher in order to avoid vigorous splashing as well as keep the unit quiet.

WHY IS MY UNIT MAKING A CLICKING NOISE?

  1. Possible mineral deposit contamination. Clean the black gear box prongs with a toothbrush
  2. Rubber coupling is not inserted all the way into the gear. Simply remove the gear box and reinsert securely.
  3. Call customer service at 888-333-8218

WHY ISN’T THERE ANY MIST COMING OUT OF MY AIRWASHER?

This is the normal operation of the Venta Airwasher, as it works through Cold Evaporation technology.

WHAT IS THE EXPECTED WAIT TIME FOR THE ULTRASONIC CLEANINGS?

It takes 2-3 weeks for the cleaning to be completed, and may take longer during the busy season due to the high demand of cleanings. We recommend that customers have units cleaned during the off-peak season to avoid long waits for Ultrasonic Cleanings.

WHY IS MY VENTA AIRWASHER NOT HUMIDIFYING MY ROOM AS DESIRED?

Our goal is to achieve 100% customer satisfaction. Initial product performance is largely based on room size and the overall humidity level of the contents of the room. Dry furnishings (textiles, leather, wood, books, etc.) will require a longer period of time to absorb moisture until their humidity level is increased to a satisfactory level. Therefore, we highly recommend that you take this into consideration when evaluating the performance of your product. Dry rooms can take up to one week of continuous humidification to receive an optimal humidity level. It is important that you are adding water to your unit regularly. In the event that you are dissatisfied with the performance of your product, please call us.

WHERE CAN I DOWNLOAD THE VENTA APP?

The Venta App is available for download to smartphones and tablets from both Google Play and the Apple App Store.

WHY IS THE INTERACTIVE TOUCHSCREEN NOT RESPONDING?

Please ensure that the ‘CHILD LOCK’ feature is set to ‘OFF’.  If set to ‘ON’, please press and hold the ‘CHILD LOCK’ button for 3 seconds and then release to regain control of the Interactive Touchscreen. If the interactive touchscreen does not respond with the ‘CHILD LOCK’ feature set to ‘OFF’, please contact Venta Customer Support at 888-333-8218.

WHY DOES THE DISPLAY STILL SHOW THE HYGIENE DISC/FILTER NEEDS TO BE REPLACED?

After replacing the Hygiene Disc and/or the VENTAcel Filter, press and hold the [OK] button on the Interactive Touchscreen for 3 seconds and then release to clear the alert(s).

DO I NEED WATER TREATMENT ADDITIVE IN MY 6 SERIES UNIT?

No.  The Venta Water Treatment Additive is designed for use in 5 Series and earlier Airwashers only. The Venta Hygiene Disc has been designed to be used in place of the Water Treatment Additive and provides 3 months of maintenance-free operation.

CAN VENTA AROMATHERAPY OR OTHER ESSENTIAL OILS BE USED IN THE 6 SERIES?

No. Venta Aromatherapy is designed for use in only 5 Series and earlier Airwashers only. Use of Venta Aromatherapy or any other essential oils in the 6 Series devices will result in damage and void your warranty. A line of Venta Aromatherapy designed for use in the 6 Series will be available in the future.  Please subscribe to our newsletter to be notified as soon as it is available.

CAN VENTA AIRWASHER CLEANER BE USED IN THE 6 SERIES?

Yes. The Venta Cleaner is required in order to operate the ‘CLEANING’ mode. One 8.5 fluid ounce bottle is required for each cleaning cycle.  A red notification ‘CLEANING’ will appear on the interactive touchscreen when the cleaning cycle is recommended.  Press the white [CLEANING] button on the interactive touchscreen and follow the instructions to start the cleaning cycle. The cleaning cycle may be initiated at any time (even when not prompted) by pressing the white [CLEANING] button on the interactive touchscreen. Venta Cleaner can be ordered from our website here, from an approved retailer, or via the Venta Customer Support line at 888-333-8218. Venta Cleaner is not compatible with the LP60 Kuuboid Air Purifier.

WHAT ARE THE DIFFERENCES BETWEEN THE 6 SERIES MODELS?

The LW60T Kuube L-T and LW62T Kuube XL-T Airwashers are filter-free humidifiers that simultaneously purify the air. The LP60 Kuuboid XL Max Air Purifier is our dual filter purifier with the most powerful purification capabilities. The LP60 Kuuboid utilizes two of Venta’s patented VENTAcel Nelior Filters. The Kuuboid has no humidification capability. The LPH60 Kuubel XL-T Hybrid Air Purifier and Humidifier utilizes one VENTAcel filter to provide high-performance air purification and can also provide optional humidification. The Kuubel XL-T Hybrid can be used independently as an air purifier, or as an air purifier and humidifier together.

WHAT IS THE HYGIENE DISC?

The Venta Hygiene Disc is a component used within the LW60T Kuube L-T and LW62T Kuube XL-T Airwasher Humidifiers, as well as LPH60 Kuubel XL-T Hybrid devices that attaches to the Disc Stack. The Hygiene Disc is designed to maintain hygienic operation by helping to reduce hard lime and calcium deposits as well as germs and bacteria within the water basin and on the Disc Stack.

HOW OFTEN DOES THE HYGIENE DISC NEED TO BE REPLACED?

Although it is dependent upon usage and water quality, the Hygiene Disc should be expected to be replaced approximately every 3 months.  A notification will appear on the Interactive Touchscreen alerting you when it is time to be replaced. Each new LW60T Kuube L-T, LW62T Kuube XL-T, and LPH60 Kuubel XL-T Hybrid come with a Hygiene Disc installed. Replacement Hygiene Discs can be ordered from our website here, from an approved retailer, or via the Venta Customer Support line at 888-333-8218. The Hygiene Disc is not compatible with the LP60 Kuuboid Air Purifier, or any 5 Series Airwasher.

WHAT IS THE VENTACEL FILTER?

The VENTAcel Nelior Filter is a patented air purifier filter capable of removing 99.95% of airborne particles down to ≥ 0.07 microns; this includes pollen, mold spores, pet dander, dust mites, bacteria, and viruses. The LP60 Kuuboid XL Max Air Purifier utilizes two VENTAcel Nelior Filters, while the LPH60 Kuubel XL-T Hybrid Air Purifier and Humidifier utilizes one VENTAcel Nelior Filter. The LW60T Kuube L-T and LW62T Kuube XL-T Airwashers are filter-free devices that do not utilize the VENTAcel Filter.

HOW OFTEN DOES THE VENTACEL FILTER NEED TO BE REPLACED?

Although it is dependent upon usage and air quality, the VENTAcel Nelior Filter(s) should be expected to be replaced approximately every 6 months.  A notification will appear on the interactive touchscreen alerting you when it is time to be replaced. Each new LP60 Kuuboid Air Purifier comes with two VENTAcel Nelior Filters installed, and each new LPH60 Kuubel Hybrid comes with one VENTAcel Nelior Filter installed. Replacement filters can be ordered from our website here, from an approved retailer, or via the Venta Customer Support line at 888-333-8218. The VENTAcel Nelior Filter is not compatible with the LW60T Kuube L-T and LW62T Kuube XL-T Airwashers.

CAN THE VENTACEL FILTER BE CLEANED?

No.  Once the lifespan of the filter has expired (as indicated on the interactive touchscreen) a new filter will need to be installed.

WHAT IS THE PRE-FILTER?

Found in the LP60 Kuuboid Air Purifier and LPH60 Kuubel XL-T Hybrid Air Purifier and Humidifier, the pre-filter is a protective filter that covers the VENTAcel Filter(s). The pre-filter(s) do not need to be replaced and can be cleaned as needed by using the hose attachment of a vacuum or rinsing with water.

WHAT IS THE VENTACARB FILTER?

The VENTAcarb Filter is an activated carbon filter that filters odors and gases such as radon, septic tank gases, carbon monoxide, aerosols, tobacco smoke, and other volatile organic compounds (VOCs). The VENTAcarb Filter(s) is to be used in conjunction with the VENTAcel Filter in the LPH60 Kuubel Hybrid Air Purifier and Humidifier or with one or both of the VENTAcel Filters in the LP60 Kuuboid Air Purifier. The VENTAcarb Filter is optional and is not included in the purchase of an LP60 Kuuboid or LPH60 Kuubel Hybrid device. The VENTAcarb Filter(s) should be replaced each time the VENTAcel Filter(s) is replaced (approximately every 6 months). VENTAcarb Filters can be ordered from our website here, from an approved retailer, or via the Venta Customer Support line 888-333-8218. The VENTAcarb Filter is not compatible with the LW60T Kuube L-T and LW62T Kuube XL-T Airwashers.

HOW DOES THE 6 SERIES HUMIDIFY THE AIR?

The LW60T Kuube L-T, LW62T Kuube XL-T, and LPH60 Kuubel Hybrid utilize the same natural humidification process of cold evaporation used in our 5 Series to add moisture to the air and raise the relative humidity level.  Dry indoor air is pulled into the device and is passed over our Venta Disc Stack as it rotates in water.  When the dry air makes contact with the wet Disc Stack, it picks up moisture and is sent back into your room humidified.  This process creates no vapors, mists, ozone, or white dust and rules out the possibility of over-humidification.

WHY DID THE DISC STACK STOP ROTATING?

The Disc Stack found in the LW60T Kuube L-T and LW62T Kuube XL-T Airwashers and in the LPH60 Kuubel XL-T Hybrid models is designed to stop rotating once the relative humidity in your space has reached the level that has been selected on the interactive touchscreen or Venta App; this stops the humidification process. The Disc Stack will automatically start rotating again if the relative humidity in your space drops below the selected level. Ensure that there is water in the device. If the device has run out of water (as is indicated on the interactive touchscreen as ‘Fill Tank’) the Disc Stack will no longer rotate as water is required for the humidification process. Please refill the tank in order to engage the Disc Stack and begin the humidification process. In the LPH60 Kuubel Hybrid model, ensure the ‘HUMIDITY’ level on the interactive touchscreen is not set to ‘OFF’.  Please select a humidity level between 30% and 70% in order to engage the Disc Stack.  The Disc Stack will then begin to rotate provided that the relative humidity in your space is less than what is selected on the interactive touchscreen.

HOW DOES THE 6 SERIES PURIFY THE AIR?

LW60T Kuube L-T and LW62T Kuube XL-T Airwasher Humidifiers: Airborne particles such as dust, dirt, and pollen are pulled into the device and passed over the wet, rotating Disc Stack.  The particles adhere to the Disc Stack and are pulled down into the water basin where they collect.  This particulate matter will not evaporate and will never re-enter the air.  The particles remain on the bottom of the water basin and can be rinsed/wiped away every 10-14 days. LP60 Kuuboid XL Max Air Purifier and LPH60 Kuubel XL-T Hybrid: Indoor air is pulled into the device and passed through either one (LPH60 Kuubel Hybrid) or two (LP60 Kuuboid) VENTAcel Filter(s).  The VENTAcel Filter(s) capture(s) airborne particles such as bacteria, viruses, mold, dust, dirt, and pollen as small as 0.07 microns. After these airborne particles are removed from the air, the device emits purified air back into your space.

WHICH 6 SERIES DEVICE IS RIGHT FOR ME?

This will depend on your primary goal for improving your indoor air. The LW60T Kuube L-T and LW62T Kuube XL-T Airwashers are humidifiers for large spaces that will simultaneously purify the air by removing airborne particles down to ≥ 0.3 microns. The LP60 Kuuboid XL Max Air Purifier strictly purifies the air of airborne particles down to ≥ 0.07 with a 99.95% efficiency rating, but no humidification capability. The LPH60 Kuubel XL-T Hybrid Air Purifier and Humidifier combines the purification capability of the LP60 Kuuboid XL Max Air Purifier with the humidification capabilities of the Kuube L-T and Kuube XL-T Airwashers. Unlike the Airwashers, the humidification function on the Hybrid model can be turned off and used strictly as an air purifier. The LPH60 Hybrid is for those looking for higher purification capabilities than the Airwashers while retaining the same humidification functionality.

Is your question not listed here? Call us toll-free at 888-333-8218 or contact us via email at info@venta-usa.com