Venta Parts and Support Shop

How to Clean the Metal Strips

If the red light on your unit is on even when the lower housing of your unit is properly filled with water and the upper housing is properly placed on the lower housing, then your sensor strips need to be cleaned. Follow the instructions below to learn how to clean the sensor strips. If you are still having red light issues after the cleaning, please contact us using the Live Chat on our website, by calling 888-333-8218, or by emailing us at info@venta-usa.com. Step 1: On the outside of the lower housing find the snap tab that says “Venta Made in Germany.” Use a knife or thin screwdriver to pry the Tab of from the bottom. Step 2: Lift the metal sensor strip up and gently remove it from the top edge of the lower unit. Step 3: Clean off all the buildup and any film that may be collected on the metal sensor strip. A common dishwashing scrub sponge or a toothbrush works well. Step 4: Place the metal sensor strip back in place. Make sure the metal strip is secure with the lower part tight in the bottom and the upper part of the strip is hanging over the top edge. Helpful hint: Put the lower part of the metal strip in first so that it is secure. Step 5: Snap the “Venta Made in Germany” tab back in place.

How to Replace the Motor

If you have purchased a new motor and need to install it in your Airwasher, follow the below instructions. If you have any questions, please contact us using the Live Chat on our website, by calling 888-333-8218, or by emailing us at info@venta-usa.com. Step 1: Press the tabs to the right and left of the speed controls in the center top of the upper housing unit to open the Airwasher. Press the tabs at the same time. Step 2: Pull the two vented and two non-vented sides to open the upper housing unit. Start with the short non-vented sides on the right and left then the long-vented front and back sides. For older models (LW14, LW24, LW44) start with the long vented sides first. Step 3: Unplug the power cord from where it connects to the motor (on the older model Airwashers the power cords are permanently attached to the motor and you will need to open the trap door on the left non-vented side to pull the cord inside the unit). Lift the entire motor and cord away from the upper housing unit. Step 4: Insert the new motor assembly, making sure to plug the motor in during the process. Helpful hint: Put the lower part of the metal strip in first so that it is secure. Step 5: Close the upper housing, and your Airwasher is good to go!

How to Clean the Airwasher

Every two weeks you should give your Airwasher a cleaning. Follow the instructions below to most effectively clean your Airwasher. If you have any questions, please contact us using the Live Chat on our website, by calling 888-333-8218, or by emailing info@venta-usa.com. Step 1: Press the tabs to the right and left of the speed controls in the center top of the upper housing unit to open the Airwasher. Press the tabs at the same time. Step 2: Pull the two vented and two non-vented sides to open the upper housing unit. Start with the short non-vented sides on the right and left then the long-vented front and back sides. For older models (LW14, LW24, LW44) start with the long vented sides first. Step 3: Unplug the power cord from where it connects to the motor (on the older model Airwashers the power cords are permanently attached to the motor and you will need to open the trap door on the left non-vented side to pull the cord inside the unit). Lift the entire motor and cord away from the upper housing unit. Step 4: Empty the water from the lower housing unit. Step 5: Wipe the fan blades and the upper and lower housing units with a wet, lint-free microfiber cloth. Rinse with warm water. Step 6: Rinse the collection disk stack or stacks with warm water, but do not use the microfiber cloth. Step 7: Refill the lower housing unit with clean water and then put in a single dose (from one black line to the next on the back of the bottle) of Venta Water Treatment Additive for extra protection. Step 8: Place the upper housing back on the lower housing. Reinsert the motor assembly, making sure to plug in the motor in the process. Step 9: Close the upper housing, and your Airwasher is good to go!

How to Replace the Gear

If you have purchased a new gear, follow the instructions below to properly replace the gear. If you have any questions, please contact us using the Live Chat on our website, by calling 888-333-8218, or by emailing us at info@venta-usa.com. Step 1: Press the tabs to the right and left of the speed controls in the center top of the upper housing unit to open the Airwasher. Press the tabs at the same time. Step 2: Pull the two vented and two non-vented sides to open the upper housing unit. Start with the short non-vented sides on the right and left then the long-vented front and back sides. For older models (LW14, LW24, LW44) start with the long vented sides first. Step 3: Unplug the power cord from where it connects to the motor (on the older model Airwashers the power cords are permanently attached to the motor and you will need to open the trap door on the left non-vented side to pull the cord inside the unit). Lift the entire motor and cord away from the upper housing unit. Step 4: Remove the coupling from the gear by pushing the coupling down toward the fan and away from the gear. Gently pull gear away from the rubber coupling until the attached nipple is disconnected. Step 5: Pivot (turn) the gear 90 degrees so that it is lying on its side. Gently pull one of the two motor housing arms approximately 1/8 of an inch away from the gear and remove the gear from the motor assembly. Step 6: Remove the locking ring from the center shaft of the fan by prying it up using a pair of scissors. Step 7: Place the rubber coupling into the locking ring so the rubber feet from the coupling hang below the ring. When placing the coupling and ring on the center shaft of the fan the rubber feet should line up with the notch marks on the fan. Step 8: Snap the ring and coupling into place on the fan. Step 9: Insert the rubber pin of the coupling into the round hole on the top of the gear until it fits tight. Step 10: With the gear lying on its side, place it between the motor housing arms that suspend it above the fan. While placing the palms of your hands against the motor housing arms, apply slight pressure, pivoting the gear to the upright position. Check that the locking knob (the small white bump on the ends of the gears arm) fits tightly behind the ridge of the motor housing suspension arm. Step 11: Check to make sure that this is properly attached by spinning the fan blades with your hand. The black teeth in the gear should slowly move in and out. Step 12: If the gear is working, re-insert the motor assembly, making sure to plug the motor in during the process. Step 13: Close the upper housing, and your Airwasher is good to go!

How to Test the Motor

If you are having red light issues and are unsure if they are being caused by the motor, follow the below instructions to test your motor. If you are still having red light issues after the cleaning, please contact us using the Live Chat on our website, by calling 888-333-8218, or by emailing us at info@venta-usa.com Step 1: Keeping your unit plugged in and turned on, check that the red light is turning on. Step 2: Place the upper housing unit on its side so that it is resting on the vented slotted side with the speed controls facing away. Looking at the unit from underneath so that you can view the fan blades, locate the metal connector that is located along the bottom edge of the housing unit in the middle. This connector looks like a staple. Step 3: Place the upper housing unit on its side so that it is resting on the vented slotted side with the speed controls facing away. Looking at the unit from underneath so that you can view the fan blades, locate the metal connector that is located along the bottom edge of the housing unit in the middle. This connector looks like a staple.

Ultrasonic Cleaning

  • Recommended twice a year to keep your Airwasher at optimal performance
  • Includes a brand new Gear Box and Rubber Coupling
  • Price covers the cost of shipping each way within the contiguous United States
$85.99$119.99
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VENTAcel Nelior Filter

  • Compatible with the Venta Kuuboid XL Max and the Venta Kuubel XL-T
  • Lifespan of approximately 6 months
  • Beyond HEPA standard filtration capacity down to 0.07 microns
  • Available in single or a dual-pack
  • Made in Germany
$99.99$184.99
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VENTAcarb Filter

  • Compatible with the Venta Kuuboid XL Max and the Kuubel XL-T
  • Eliminates many odors and gases such as VOCs, tobacco smoke, and kitchen odors
  • Lifespan of approximately 6 months
  • Prolongs the life of your Venta unit
  • Available in single or a dual-pack
  • Made in Germany
$54.99$104.99
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Hygiene Discs

  • Compatible with the Venta Kuube L-T, Venta Kuube XL-T, and the Venta Kuubel XL-T
  • Lifespan of approximately 6 months
  • Prevents mineral, lime and calcium buildup
  • Extremely low maintenance
  • Available in a single or three-pack
  • Designed for use in 6 Series units only
  • Made in Germany
$54.99$159.99
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Motor Assembly – LW14

  • Compatible with the LW14 Upper Housing unit
  • Replaces old or worn Motor Assemblies
  • Two-speed motor includes fan, motor, rubber coupling and attached power cord
  • Gear Box sold separately
$120.65
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Motor Assembly – LW15

  • Compatible with the LW15 Upper Housing unit
  • Replaces old or worn Motor Assemblies
  • Motor Assembly unit includes fan, motor, and rubber coupling
  • Gear Box and power cord adapter sold separately
$120.65
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Motor Assembly – LW24 and LW44

  • Compatible with LW24 and LW44 Upper Housing units
  • Replaces old or worn Motor Assemblies
  • Three-speed motor includes fan, motor, rubber coupling, and attached power cord
  • Gear Box sold separately
$120.65
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Motor Assembly – LW24 Plus, LW25, LW44 Plus and LW45

  • Compatible with LW24 Plus, LW25, LW44 Plus and LW45 Upper Housing units
  • Replaces old or worn Motor Assemblies
  • Three-speed Motor Assembly includes fan, motor, and rubber coupling
  • Gear Box and power cord adapter sold separately
$120.65
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Gear Box

  • Compatible with all 4 Series and 5 Series Airwashers
  • Replaces old or worn Gear Boxes
  • Includes detailed instructions
$25.00
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Rubber Coupling and Mounting Ring

P5928000

  • Compatible with all 4 Series and 5 Series models
  • Replaces old or worn Rubber Couplings and Mounting Rings
$8.00
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Disc Stack

  • Replaces old or worn Disc Stacks
  • LW14, LW15, LW24, LW24 Plus, LW25 models require one Disc Stack
  • LW44 and LW45 models require two Disc Stacks to operate
  • Disc Stacks sold individually
  • Disc Stack Handle/Disc Stack End Caps sold separately
$27.75$29.95
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Disc Stack Handle

  • Compatible with one or two Disc Stacks
  • For select 4 Series and 5 Series models
  • Replaces old or worn Disc Stack Handles
$9.75
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Disc Stack End Caps – LW14 and LW15

P5132000

  • Compatible with LW14 and LW15 Disc Stacks
  • Replaces old or worn Disc Stack End Caps
  • Disc Stack sold separately
$9.75
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Airwasher Power Adapter Cord

P5000000

  • Compatible with all 4 Plus Series and 5 Series Airwasher models
  • Replaces old or worn Power Adapter Cords
$5.00
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Lower Housing LW14

  • Compatible with the LW14 Upper Housing Unit
  • Replaces old or worn housing units
  • Requires one Disc Stack, sold separately
  • 1.2-gallon water reservoir
$30.30
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Lower Housing LW15

  • Compatible with LW15 Upper Housing Unit
  • Replaces old or worn Lower Housing Units
  • Requires one Disc Stack, sold separately
  • 1.4-gallon water reservoir
$30.30
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Lower Housing – LW24 and LW24 Plus

  • Compatible with the LW24 and LW24 Plus Upper Housing unit
  • Replaces old or worn Lower Housing Units
  • Requires one Disc Stack, sold separately
  • 2-gallon water reservoir
$30.30
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Lower Housing – LW44 and LW44 Plus

  • Compatible with LW44 and LW44 Plus Upper Housing units
  • Replaces old or worn Lower Housing Units
  • Requires two Disc Stacks, sold separately
  • 3-gallon water reservoir
$41.95
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Lower Housing – LW25

  • Compatible with the LW25 Upper Housing unit
  • Replaces old or worn Lower Housing units
  • Requires one Disc Stack, sold separately
  • 2-gallon water reservoir
$34.95
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Lower Housing – LW45

  • Compatible with the LW45 Upper Housing unit
  • Replaces old or worn Lower Housing units
  • Requires two Disc Stacks, sold separately
  • 3-gallon water reservoir
$41.95
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Upper Housing – LW14

  • Compatible with the LW14 Lower Housing unit
  • Replaces old or worn Upper Housing units
  • Motor unit sold separately
$42.00
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Upper Housing – LW15

  • Compatible with the LW15 Lower Housing unit
  • Replaces old or worn Upper Housing units
  • Motor assembly sold separately
$42.00
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Upper Housing – LW24 and LW24 Plus

  • Compatible with the LW24 and LW24 Plus Lower Housing unit
  • Replaces old or worn Upper Housing units
  • Motor assembly sold separately
$42.00
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Upper Housing – LW44 and LW44 Plus

  • Compatible with the LW44 and LW44 Plus Lower Housing unit
  • Will replace old or worn Upper Housing units
  • Motor assembly sold separately
$75.05
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Upper Housing – LW25

  • Compatible with the LW25 Lower Housing unit
  • Replaces old or worn Upper Housing units
  • Motor assembly sold separately
$43.95
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Upper Housing – LW45

  • Compatible with the LW45 Lower Housing unit
  • Replaces old or worn Upper Housing units
  • Motor assembly sold separately
$74.95
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Venta Sonic Demineralization Cartridge

1000535

  • Compatible with Venta Sonic model numbers VS100, VS205, and VS207
  • Removes hard water caused by high alkalinity and heavy metals such as copper, nickel, and zinc
$17.99
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Venta Sonic Replacement Maintenance Free Box

1090036

  • Compatible with the Venta Sonic Humidifier models VS350 and VS370
  • Replaces old or worn Maintenance Free Boxes for Venta Sonic Humidifiers
$29.99
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